HELPDESK TECHNICIAN (ref. AD/19/01)

IRB Barcelona is a self-standing, non-profit institution devoted to basic and applied biomedical research. It was set up in 2005 jointly by the Government of Catalonia and the University of Barcelona and is located at the Barcelona Science Park. The institute currently has more than 430 members (scientific, technical and administrative staff) from all over the world, who work across disciplines to advance research in the biomedical sciences.

How to apply: 

Applications for the above opening should include the CV and a motivation letter and should be sent by e-mail to: irbjobs@irbbarcelona.org, indicating the Reference: AD/19/01

  • Deadline for applications: 10/03/2019

If no suitable candidate is found, the deadline will be extended. 

  • Number of positions available: 1

Selection process:

  • Pre-selection: Will be based on CV, motivation letter, experience and innovation.
  • Interviews: Short-listed candidates will be interviewed.
  • Job Offer: Will be sent to the successful candidate after the interview. 
Reference: 
AD/19/01
Status: 
Open Positions
Deadline: 
Sunday, March 10, 2019

IRB Barcelona is seeking a Helpdesk technician to work at the Information Technology and Services Department at the IRB Barcelona. The position will involve, amongst other things, to serve as the first point of contact for users seeking technical assistance over the phone or by our ticketing system, to solve technical problems in the workplace and to assist the other IT members in the resolution of complex issues. A high involvement in technically challenging changes and issues is also expected, since he will also have to participate in HPC and networking projects.

 

Duties: 
  • To serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • To provide helpdesk support to IRB Barcelona Users. Because of the nature of our institution, users may be top scientists, as well as, administration personnel, with different profiles and knowledge of the different computer systems and tools.
  • To follow all internal procedures: in order to provide an excellent service to our users, it is asked to follow all internal procedures, using IRB’s “IT service management Tools” and carefully documenting all changes made to the computer's systems.
  • To Implement changes in the IRB's server's Network, as well as propose new solutions and improvements.
  • To assist HPC's team with Linux Workplace and infrastructure projects and changes.
Profile: 

Must Have – Required

  • Experience: A student or a recently graduated Bsc in a computer science field.
  • Knowledge:
    • Macintosh OS, Desktop Linux and Microsoft operating systems administration knowledge is needed. TCP/IP, Microsoft Active Directory, Printing systems and Office knowledge is a must.
    • Cisco CCNA or equivalent: candidate will manage IRB's Datacenter network, so candidates have to have deep knowledge of switching networks (Ethernet, TCP/IP v4, Spanning tree, LAG, VLANs etc.).
    • Linux: candidate will manage highly powerful Linux workstations, and will provide support to the HPC team so a high level in Linux is needed.
    • Apple: Candidate will manage Apple workstations and laptops so Extensive experience supporting Apple Macintosh   is needed.
    • Good level of Catalan, Spanish and English.
  • Skills: An enthusiastic person about working with different systems on a cutting-edge scientific institution. They should be able to work with a myriad of very different kind of user profiles (top scientists with Linux powerful workstations and very specific scientific software, as well as administration personnel with Windows and Office standard tools), so candidates must be very versatile. Candidates must have a collaborative team spirit, good communication skills and good troubleshooting skills. A clear orientation to the internal customer is a must.

Desirable

  • Knowledge: SCCM and Apple Enterprise deployment tools.
  • Skills: It would be helpful but not necessary to have experience working previously in a scientific environment.

 

Remarks: 
  • Working conditions: Employed in compliance with Spanish legislation and regulations under a full-time contract. Employees receive the benefits of the Spanish Social Security system covering sickness, maternity/paternity leave and injuries at work. Salary commensurate with experience and qualifications.
  • International Environment: The opportunity to join a prestigious international research institution and become a member of our administration team.
  • Continuous training in a high-quality environment.