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General Terms and Conditions


The website and the e-commerce websites,, and are owned by the Fundació Institut de Recerca Biomèdica (hereafter referred to as IRB Barcelona), which is registered at Baldiri Reixac 10-12, Barcelona 08028 and holds VAT number (NIF) G63971451. IRB Barcelona is registered in the Registry of Foundations of the Government of Catalonia with the number 2245. Our user support service can be contacted at at any time and we will answer as soon as possible.



The General Terms and Conditions described herein establish rights and obligations with respect to the e-commerce website and commercial transactions between IRB Barcelona and users of the websites,, and Browsing through these websites and use of the e-commerce services offered implies user acceptance of the conditions established.



At IRB Barcelona we make every effort to provide an accurate and precise description of the merchandise on sale in the online store. However, the visual (images) or written information included in the description of each article is merely for informative purposes. In this regard, IRB Barcelona will not be held liable for any misinterpretation on the part of the user of the information provided about the merchandise. We reserve the right to modify the General Terms and Conditions, which will be revised and updated periodically. If any of the General Terms and Conditions are declared illegal or not legally opposable, the other provisions will remain in force.



IRB Barcelona´s mission is to promote research. By purchasing IRB Barcelona merchandise, the user collaborates with the research carried out by the Institute as all profits are devoted entirely to this activity.



IRB Barcelona´s website is protected by security systems, and it complies with all the legal measures established for such security and the security of the data stored. 

IRB Barcelona does not have access to confidential data regarding methods of payment. The personal data that is stored is duly protected by the corresponding security measures. For more information, see our Privacy Policy. 



Having started the purchase process, the user will be prompted to complete a shipping data form. The next step of the purchasing process will include the shipping costs in the breakdown of the products selected, and the user will select a method of payment (credit or debit card, direct debit, bank transfer, Paypal, or Bizum).

The platform also offers the user the possibility to tick the box “I want to receive the IRB Barcelona newsletter to find out about all the news, events and scientific advances”. By ticking this box, the user will be subscribing to a newsletter about what is going on at IRB Barcelona.
Having completed and confirmed the purchase, the user will receive an email providing the details of the shipping information (address) and a breakdown of the products purchased, including the price, shipping costs, and method of payment. 

When placing orders through the website, the user must have the legal capacity to sign contracts relating to the type of products offered on this website. Only individuals with full legal capacity (usually from the age of 18) will be permitted to purchase on the website. 

When the user clicks on “Complete order”, they are accepting the General Terms and Conditions set out herein. The user can print out a copy of the same.

If the user wishes to modify the order after completing the purchase process, they should contact us as soon as possible at Once the order has been shipped, no changes or cancellations can be made until the user receives it. If the user does not receive confirmation immediately after making the purchase, we recommend that they check the spam box of their email and/or wait for 2 hours. If, after 2 hours, the user has not received any notification from IRB Barcelona, they should contact us.

Package handling and shipping are generally done within 24 h of receiving the order. Orders received on Friday will be shipped as of the following Monday. 

The data stored by IRB Barcelona constitutes proof of all transactions carried out with users.



If the products selected are not available when the order is being prepared and before shipment, the user will be informed by email or phone. At that point, the user will confirm, where appropriate, whether they want shipment of the partial order or cancellation of the order.     

If the payment has already been made and the product is not available, the total amount of the order will be refunded or the part corresponding to the product in question, as well as the corresponding delivery charges. The refund will be made into the bank account indicated by the user for this purpose. The user will be informed of the process by email. In no case will the user gain any rights (compensation, discount, etc.) in these circumstances.



The prices of the products offered on the websites, and include tax. IRB Barcelona reserves the right to modify prices at any time. However, the products will be invoiced based on the costs stipulated on the websites at the time the order is placed. The products will remain the property of IRB Barcelona until full payment has been made. IRB Barcelona reserves the right to refuse any order for reasons provided by law.



Purchases will be paid using a debit or credit card, bank transfer, Paypal, or Bizum. The user will receive an email at the end of the purchase process as proof of payment and it will be the user’s sole responsibility to save or print said proof if they wish to keep details of their purchase.



IRB Barcelona delivers only to Spain. 


The products will be sent through the courier MRW to the shipping address provided by the user when ordering. To optimise delivery, the user should provide an address where the order can be delivered during normal business hours.     


The maximum estimated time for delivery is 5 business days. This time may vary depending on the destination and does not include bank holidays or weekends. If a delay is caused by force majeure while the product is in transit, MRW will inform the user of said circumstance and that, in this case, the costs arising from order cancellation will be borne by the user.    

Delivery is considered complete when the courier company hands over the product to the user——a process controlled through a system used by said company.

If the user is not at the address at the time of delivery, MRW will contact them by phone to arrange a second delivery or to inform them of the nearest MRW collection point where they can pick up their package. 

It is the sole responsibility of the recipient of the package to check the content upon arrival and to inform about any observations or place a claim if deemed necessary. The recipient may even refuse the package if it shows signs of having been opened or clear signs of damage.     


If the delivery period has passed and the user has no news about their order, they should contact IRB Barcelona to explain the issue.



Regarding the purchased products, the user may return them within 14 days of receipt provided they have not been used. If the user makes a returns request, IRB Barcelona will not be liable for the expenses derived from shipment and other costs. Before returning any product, the user must indicate their intention to return the products by contacting The user’s returns request will then be processed and a returns address will be provided.     

Used products cannot be returned. Any returned products must be properly protected in their original packaging, and in perfect condition for resale (undamaged). Packages that do not allow the sender to be identified (order number, surname, name, address) will not be accepted. Once IRB Barcelona has received the package and it has been verified that the products returned are in perfect condition, the user will be refunded for the amounts paid for the products.



The contractual guarantee offered is that established by law and is valid for up to 2 years from the purchase of the product. The guarantee will not cover products damaged during transport or due to improper use. The provisions of this section will not affect the legal guarantee for hidden defects when the product is sold to a consumer or a non-professional user.



IRB Barcelona's waiver of a specific legal right or action or the lack of a requirement by IRB Barcelona for strict compliance by the user with any of its obligations shall not imply, in any case, a waiver of other rights or actions derived from a contract or of these General Terms and Conditions, nor will it exonerate the user from the fulfilment of their obligations. IRB Barcelona's waiver of any of these General Terms and Conditions or the rights or actions derived from a contract will only take effect if it is formalized and communicated to the user in writing. If any of these General Terms and Conditions were declared null and void by a firm resolution issued by a competent authority, the rest of the conditions will remain in force, without being affected by said declaration of nullity.



To comply with the General Data Protection Regulation (2016/679), the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and other applicable regulations, we provide the basic information on personal data protection below.

    • Data controller: Fundació Institut de Recerca Biomèdica (IRB Barcelona).
    • Purpose: Manage the contract between the user and the organisation.
    • Legal basis: Contract execution (Article 6.1.b. 679/2016 RGPD).
    • Recipients: Their data will not be communicated to third parties except for the fulfilment of legal obligations.
    • Rights: Requests for access, rectification, deletion, portability, treatment limitation, and opposition to treatment should be addressed to



The content of the pages, y is merely informative, and as such IRB Barcelona will not be held liable for any damage derived from inappropriate use of the products sold.    

The liability of IRB Barcelona will be limited to the amount of the order and will not be affected by simple errors or omissions that may have occurred, when all the necessary precautions have been taken in the sale of the products. IRB Barcelona will not be held liable for indirect damages, operating losses or loss of profits that may occur.     

IRB Barcelona will not be held liable in the event of depletion of stock or unavailability of the product, fortuitous event or force majeure, interruption of activity or total or partial strike, especially of postal services and transport or communications enterprises, or other causes not attributable to IRB Barcelona, including, by way of example, but not limited to:

    • Strikes, lockouts, or other protest measures. 
    • Civil commotion, riot, invasion, threat or terrorist attack, war (declared or not), or threat or preparations for war.
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.
    • Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
    • Impossibility of using public or private telecommunications systems.
    • Acts, decrees, legislation, regulations, or restrictions of any government or public authority.

In these cases, the obligations will be suspended for the duration of the force majeure circumstance, with IRB Barcelona having an additional period to comply with said obligations equal to the duration of the mentioned event. IRB Barcelona will use all reasonable means to find a solution that allows it to fulfil its obligations despite the cause of force majeure.

IRB Barcelona applies all appropriate measures to provide a faithful display of the product on its website but is not responsible for minor differences or inaccuracies that may occur due to issues such as lack of screen resolution, problems with the browser used, or other issues of a similar nature.

IRB Barcelona will act with the utmost diligence to make the product ordered available to the courier company. However, it is not responsible for damages arising from a malfunction of transport, especially due to strikes and traffic jams and, in general, any other issues typical of the sector that cause delays, loss, or theft of the product.

IRB Barcelona will also not be held liable for technical failures that, due to fortuitous causes or of another nature, prevent the normal functioning of the service through the Internet. This includes the lack of availability of the website for maintenance or other reasons that prevent it from operating properly.

IRB Barcelona will not be held liable for misuse and/or wear and tear arising from normal use of the products by the user.

In the event of a dispute, the user may first contact IRB Barcelona to reach an amicable solution. Failing this, the courts of the user's place of residence will have sole jurisdiction, regardless of the place of delivery and the method of payment accepted.    

These General Terms and Conditions will be executed and interpreted in accordance with Spanish law, to which the parties expressly submit.